Grievance Redressal

Further Assistance/ Grievance Redressal Mechanism
At Community Finance Private Limited (CFPL), we aim to provide our customers with the best Customer Service and efficient customer service platform.

Following is the Grievance Redressal Mechanism for customers:
First Level
The borrower can contact CFPL officer at the nearest branch in case of any query/problem or grievance. The Customer can:
– contact/ write to Branch Manager at our branch offices.
– write an email to email id:
– write to us through our official website.
The Branch offices would be operational between 10.00 am to 06.30 pm on Monday to Friday and Saturday 9.30 am to 3.30 pm (except second Saturday of the month).

Escalation of complaints: Second Level
If the borrower is not satisfied with the response received from the respective branch, he/she may raise the issue with Grievance Redressal Officer. The name and address and contact details are as furnished below.

Ms. Ankita Pawar
Community Finance Private Limited.
624, 6th Floor, C1, Commercial Building No. 1,
Soham Plaza, Manpada, Ghodbunder Road, Thane (West) – 400 607.
CFPL shall endeavor to respond to each compliant within one month from the date of receipt of the Complaint.

Escalation of complaints: Third Level
If the complaint/dispute is not addressed within one month then the borrower may appeal to:
The Officer-in-Charge
Reserve Bank of India
Non-Banking Supervision Department
Kolkata Region Office
5th Floor, 15, Netaji Subhas Road,
Kolkata- 700 001